Storage Harringay Terms and Conditions of Service
These Terms and Conditions set out the basis on which Storage Harringay provides storage, related removal services, packing, handling, and associated activities to individual and business customers. By placing a booking, using our facilities, or allowing goods to be collected or stored by us, you agree to be bound by these Terms and Conditions.
These Terms and Conditions are intended to be read together with any quotation, booking confirmation, inventory, or other written agreement we issue to you. In the event of any conflict, the specific terms in your written quotation or booking confirmation will take priority over these general terms.
Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer or you means the person, company or organisation that enters into an agreement with Storage Harringay for storage, removal, or related services.
We or us means Storage Harringay, the service provider responsible for delivering the agreed services.
Services means any storage, removals, packing, handling, transportation, loading, unloading, or related services provided by Storage Harringay.
Goods means the items, furniture, boxes, equipment or other property entrusted to us for storage, handling, or removal.
Contract means the agreement between you and Storage Harringay comprising these Terms and Conditions and any written quotation or booking confirmation.
Scope of Services
Storage Harringay provides storage services and related removal and handling services within our operational area. The precise scope of services, including access arrangements, storage unit type or volume, packaging requirements, and any removal or delivery points, will be set out in your quotation or booking confirmation.
We reserve the right to decline a booking or to refuse to handle or store goods that we reasonably consider to be unsuitable, hazardous, illegal, excessively heavy, or in breach of these Terms and Conditions.
Booking Process
You may request a quotation for storage and any associated removal services by providing accurate and complete details of the goods, collection and delivery addresses, access conditions, and any special requirements.
All quotations are given in good faith based on the information supplied by you. If information supplied is incomplete, inaccurate, or changes before the service is carried out, we may amend or withdraw the quotation or apply additional charges.
A booking is not confirmed until we have issued a booking confirmation and you have accepted it. Acceptance may be made in writing or by other clear confirmation methods permitted by us. In some cases, deposits or advance payments may be required before the booking is treated as confirmed.
You are responsible for checking the details in the quotation and booking confirmation and informing us promptly of any errors or discrepancies. We will not be liable for delays, additional costs, or issues arising from details that were not properly checked or notified by you.
Customer Responsibilities
You must ensure that adequate access is available for our vehicles and personnel at collection and delivery addresses, and that we are informed of any parking restrictions, narrow access, lifts, or other relevant conditions in advance.
You are responsible for packing your goods safely and securely unless you have specifically arranged for us to provide packing services. We will not be liable for damage resulting from inadequate or unsuitable packing carried out by you or a third party instructed by you.
You must ensure that all goods presented for storage or removal comply with applicable legal and safety requirements and do not include prohibited or hazardous items as set out in these Terms and Conditions.
You warrant that you are the owner of the goods or have full authority from the owner to enter into this Contract and to authorise us to handle and store the goods.
Prohibited and Restricted Items
The following items must not be submitted for storage or removal and must not be left in any storage unit or vehicle:
Perishable goods, live plants, or living creatures.
Explosives, firearms, weapons, ammunition, or any items requiring a licence or permit that you do not hold.
Flammable, corrosive, toxic, or hazardous substances including but not limited to fuel, gas cylinders, chemicals, solvents, paints, and asbestos.
Illegal goods, stolen property, counterfeit items, or any materials whose possession or storage would be unlawful.
Waste, rubbish, or materials intended for disposal that are not properly declared and packaged in accordance with applicable waste regulations.
Valuables such as cash, jewellery, watches, precious metals, stones, bonds, securities, or collections where high value or irreplaceability is a concern.
We may refuse to handle or store any item we reasonably consider may present a risk to persons, property, or the environment, or which would cause us to be in breach of statutory or regulatory obligations.
Waste Regulations and Disposal
Storage Harringay operates in compliance with applicable waste and environmental regulations. We are not a general waste disposal service, and you must not use our storage units or vehicles to store or discard domestic or commercial refuse, construction waste, or similar materials unless expressly agreed in writing.
If you require disposal of certain items, this must be agreed with us in advance. Additional charges may apply for collection, transport, and lawful disposal, and we reserve the right to refuse to remove items which are hazardous, prohibited, or uneconomical to process.
Where we agree to dispose of goods, you warrant that you have full authority to request such disposal. Once disposed of in accordance with applicable regulations, the goods will not be recoverable, and we will have no further responsibility for them.
If you leave waste or prohibited materials in a storage unit, vehicle, or at premises where we are working, you will be responsible for all costs incurred by us in removing, cleaning, and lawfully disposing of such materials, together with any related regulatory or third-party charges.
Payments and Charges
All charges for storage and related removal services will be set out in your quotation or booking confirmation. Prices may be based on factors such as volume, weight, access conditions, distance, duration of storage, and any additional services requested.
Unless otherwise agreed in writing, payment for removal or handling services is due in advance or on completion of the service on the same day. Storage fees are usually payable monthly in advance and must be kept up to date for the duration of the storage period.
We reserve the right to charge interest on overdue amounts at a reasonable rate and to apply administration fees in connection with late payment, debt recovery, or returned payments. If payment is not received on time, we may suspend access to stored goods and decline to carry out further services until all outstanding balances are settled.
We may revise our standard storage rates from time to time. Where your goods are already in storage, we will provide reasonable notice of any changes to recurring storage fees.
Deposits and Security
We may require a deposit or advance payment as a condition of accepting a booking. The amount and timing of any deposit will be stated in your quotation or booking confirmation.
Deposits may be used towards payment of outstanding charges, cleaning or repair costs, or disposal fees if you fail to meet your obligations under this Contract. Any remaining balance of the deposit, after all lawful deductions, will be returned to you after the service or storage arrangement ends.
Cancellations and Amendments
You may cancel or amend a booking by giving us notice in accordance with the cancellation terms specified in your quotation or booking confirmation. Where no specific terms are set out, the provisions below will apply.
If you cancel more than a reasonable period before the agreed service date, we will normally allow cancellation without charge, other than any non-refundable deposit expressly described as such.
If you cancel within a short time before the scheduled service date, we may charge a cancellation fee to cover costs and lost opportunities. The amount of any cancellation fee will reflect the notice given, the nature of the services booked, and any commitments we have already made on your behalf.
Changes to service dates, addresses, access conditions or the volume of goods may result in revised charges. We will advise you of any additional costs in advance where possible. If we are unable to accommodate requested changes, we may treat the request as a cancellation and apply cancellation terms accordingly.
Access to Storage
Where you have a dedicated storage unit or allocated storage space, your access rights and hours will be outlined in your storage agreement or booking confirmation. Access may be subject to security procedures, identification requirements, and any reasonable rules we impose to protect our premises and other customers.
We reserve the right to vary access hours or temporarily restrict access for security, maintenance, or operational reasons. We will aim to give reasonable notice of any significant or prolonged access restrictions.
We may enter your storage unit or access your stored goods where necessary for safety, security, emergency, inspection, maintenance, or regulatory purposes, or where we reasonably suspect a breach of these Terms and Conditions.
Our Liability for Loss or Damage
We will exercise reasonable care and skill in handling, transporting, and storing your goods. However, our liability to you for loss or damage is subject to the limitations set out in this section.
We will not be liable for loss or damage arising from your failure to pack goods appropriately, from inherent defects, natural deterioration, atmospheric or climatic conditions, or from the condition of goods that were already fragile, damaged, or defective when we collected or received them.
We will not be liable for loss of profits, loss of use, consequential or indirect losses, or purely financial losses that do not arise directly and foreseeably from our acts or omissions.
Our total liability, whether in contract, tort, or otherwise, for any single event or series of related events will ordinarily be limited to a reasonable amount per item or per consignment as specified in your quotation or booking confirmation, or, if not specified, to a fair market value cap that reflects typical insurance limits for storage and removal activities.
Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded under applicable law.
Customer Indemnity
You agree to indemnify us against all claims, costs, damages, and expenses reasonably incurred by us as a result of your breach of these Terms and Conditions, your failure to provide accurate information, or any claims by third parties relating to ownership or condition of the goods, except to the extent caused by our own negligence or breach of contract.
Insurance
You are encouraged to arrange suitable insurance cover for your goods during storage and any associated removal or handling services. Unless we have expressly agreed in writing to provide or arrange insurance on your behalf, you are responsible for ensuring that your level of cover is sufficient for the value and nature of your goods.
Any insurance arranged through or recommended by us will be subject to the terms and conditions of the relevant policy, which you should read carefully.
Termination and Lien
Either party may terminate an ongoing storage arrangement by giving the notice specified in your storage agreement or, if none is specified, by giving reasonable written notice.
On termination, you must remove all goods from storage and pay all outstanding charges. If you fail to collect your goods, or if there are overdue payments, we may exercise a lien over the goods and retain possession until all sums due are paid in full.
Where amounts owed remain unpaid after reasonable notice, we may, in accordance with applicable law, sell or otherwise dispose of some or all of the goods and apply the proceeds to outstanding charges, costs of sale, and related expenses. Any remaining balance will be held for you, subject to a reasonable time limit and any statutory requirements.
Events Beyond Our Control
We will not be liable for any delay, failure to perform, or damage arising from events or circumstances beyond our reasonable control, including but not limited to extreme weather, natural disasters, acts of government or public authorities, industrial disputes, terrorism, or major disruptions to transport or utilities.
If an event beyond our control occurs, we will take reasonable steps to notify you and to minimise any disruption. Where the event persists for a significant period, either party may discuss appropriate changes or termination of the Contract.
Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter, save where mandatory statutory rules provide otherwise.
General Provisions
If any provision of these Terms and Conditions is held by a court or competent authority to be invalid or unenforceable, that provision will be interpreted in a way that most closely reflects the original intention and is enforceable. The remaining provisions shall continue in full force and effect.
No failure or delay by either party in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy, and no single or partial exercise shall preclude any further exercise of that or any other right or remedy.
This Contract is between you and Storage Harringay. No other person shall have any rights to enforce any of its terms.
We may update or revise these Terms and Conditions from time to time. The version in force at the time of your booking or renewal of storage will apply to that booking or period of storage, unless a change is required by law or regulatory authority.
