Storage Harringay Privacy Policy
This Privacy Policy explains how Storage Harringay collects, uses, stores, and protects personal data relating to our self-storage and associated services. It applies to all Storage Harringay customers and prospective customers in the Harringay area, as well as visitors to our premises and individuals who contact us in relation to our services.
Storage Harringay acts as the data controller for the personal data described in this policy. We process personal data in accordance with applicable data protection laws, including the UK General Data Protection Regulation and the Data Protection Act 2018.
Personal Data We Collect
We collect and process different types of personal data depending on how you interact with Storage Harringay. This may include:
Identification and contact details: name, postal address, billing address, contact address, date of birth, and other identifying information you choose to provide. We may also collect company details and the name and position of the person acting on behalf of a business customer.
Contact details for communication: email address, postal address, and any other contact preferences you provide to us for managing your account and responding to your queries.
Contract and account information: storage unit number, contract start and end dates, access permissions, records of communications with you, your service preferences, and any related documentation required to set up and manage your account.
Payment and billing data: payment method details to the extent necessary to process payments, billing address, records of payments, invoices, and information about any missed or late payments.
Security and access information: access logs to our storage facility, records of entry and exit times where applicable, and any relevant incident reports. Where used on site, we may collect CCTV footage for security and safety purposes.
Usage and enquiry information: information you provide when you request a quote, make an enquiry, or give feedback, including details of services that interest you and any preferences regarding unit size, duration, or access.
How We Collect Personal Data
We collect personal data directly from you when you contact us, request a quote, sign a storage agreement, make a payment, visit our premises, or otherwise use our services.
We may also receive personal data from third parties where necessary to provide our services or comply with legal obligations, such as payment service providers or debt collection agencies, and from publicly available sources where appropriate and lawful.
Lawful Basis for Processing
We only process your personal data where we have a valid lawful basis under data protection law. Depending on the context, we rely on the following lawful bases:
Performance of a contract: we process your personal data to provide our storage services, set up and manage your account, take payment, communicate with you about your booking or unit, handle renewals and terminations, and provide customer support.
Compliance with legal obligations: we process personal data where necessary to comply with our legal and regulatory duties, including tax and accounting requirements, responding to requests from law enforcement, and maintaining appropriate records.
Legitimate interests: we process certain personal data for our legitimate business interests, provided those interests are not overridden by your rights and freedoms. These interests include managing and improving our services, ensuring the security and safety of our facilities, preventing and detecting fraud, pursuing and defending legal claims, recovering debts, and handling customer enquiries.
Consent: in limited situations, we may rely on your consent, for example, for certain optional communications or marketing. Where we rely on consent, you can withdraw it at any time, although this will not affect the lawfulness of processing before consent was withdrawn.
How We Use Your Personal Data
Storage Harringay uses the personal data we collect for the following purposes:
To provide and manage storage services: setting up customer accounts, preparing and administering contracts, allocating storage units, organising access, and managing day-to-day service delivery.
To process payments and manage billing: issuing invoices, processing payments, handling refunds where applicable, and maintaining accounting records.
To communicate with you: sending service-related communications, responding to enquiries or complaints, providing updates about your storage unit or account, and contacting you about renewals or required actions.
To ensure security and safety: managing facility access, using CCTV where in place to help protect customers, staff, and property, and investigating security incidents.
To manage our business operations: monitoring service performance, improving our processes, training staff, and performing internal administration.
To comply with legal and regulatory requirements: maintaining records, responding to lawful requests from authorities, and complying with health and safety, tax, and other obligations.
Data Retention
We keep personal data only for as long as necessary for the purposes for which it was collected or to meet legal, accounting, or reporting requirements.
Customer account and contract data are generally retained for the duration of your relationship with Storage Harringay and for a period after your contract ends, to handle queries, disputes, or claims, and to comply with record-keeping obligations.
Payment and transaction records are retained for the period required by applicable tax and accounting laws.
CCTV footage, where used, is kept for a limited period that allows us to investigate security incidents and is then securely deleted unless needed for a specific incident or legal process.
When personal data is no longer required, we securely delete or anonymise it in line with our data retention practices and legal obligations.
Data Processors and Third Parties
We may share your personal data with trusted third parties who act as data processors on our behalf. These processors provide services that support our business operations, such as payment processing, secure data storage, information technology services, facility security, and professional advisers.
Data processors are only permitted to process your personal data in accordance with our instructions and for the purposes we specify. They are required to implement appropriate technical and organisational measures to protect your data and must not use it for their own purposes.
We may also share personal data with other third parties in limited circumstances, including:
With our professional advisers such as accountants, auditors, or legal advisers where necessary for advice or to protect our legal rights.
With law enforcement agencies, regulators, or other authorities where we are required by law or where disclosure is necessary for the prevention or detection of crime.
With debt collection agencies or legal representatives in connection with the recovery of unpaid sums or enforcement of our contractual rights.
We do not sell your personal data to third parties.
International Transfers
If we transfer personal data outside the United Kingdom, we will ensure that an adequate level of protection is in place in accordance with data protection law. This may include using standard contractual clauses or relying on adequacy regulations where applicable. Where such transfers occur, we take steps to ensure that your rights and protections travel with your data.
Security of Your Personal Data
We take appropriate technical and organisational measures to protect personal data against unauthorised or unlawful processing, accidental loss, destruction, or damage. These measures may include secure systems, access controls, staff training, and policies designed to safeguard information.
While we take reasonable steps to protect your personal data, no system can be completely secure. You are also responsible for keeping any account information safe and notifying us promptly of any suspected misuse of your data in connection with our services.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data. These rights apply to all Storage Harringay customers in the Harringay area, subject to certain conditions and legal limitations.
Right of access: you can request confirmation of whether we hold personal data about you and ask for a copy of that data, along with information about how it is processed.
Right to rectification: you can ask us to correct inaccurate or incomplete personal data that we hold about you.
Right to erasure: in certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purpose for which it was collected and we have no legal reason to retain it.
Right to restriction of processing: you may request that we restrict the processing of your personal data in certain situations, such as while we are considering a request to rectify or erase your data.
Right to data portability: where our processing is based on your consent or a contract and is carried out by automated means, you may request to receive your personal data in a structured, commonly used, and machine-readable format and to have it transmitted to another controller where feasible.
Right to object: you can object to processing based on our legitimate interests in certain situations, including profiling based on those interests. We will stop processing unless we have compelling legitimate grounds that override your interests and rights or we need the data for legal claims.
Rights related to consent: where processing is based on consent, you can withdraw that consent at any time. Withdrawing consent does not affect the lawfulness of processing before it was withdrawn.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any updates will be effective from the date of publication. You should review this policy periodically to stay informed about how we protect your personal data when you use Storage Harringay services in the Harringay area.
